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Excellent Interpersonal Skills ] Interviewing Skills ] Managing Conflict ] [ Providing Excellent Customer Service ] Projecting a Positive Office and Personal Image ]

 

 

 

 

  COURSE DESCRIPTION

This workshop can be designed and customized to your needs.  Good Customer Service is as simple as common courtesy, but it is hard to find these days.  The businesses that succeed today are those that have developed the capacity to truly know what their customers want.  This workshop is designed for the staff interacting day after day with customers, "who are the office" in your customers' eyes.  They form the vital link to the customer, becoming a means by which the office can build lasting customer relationships.  Therefore, individual attitudes about customer service are of great importance.

 

KEY TOPICS

  

    Communicate, Listen, and Empathize with a Customer-First Attitude

    Build Customer Relationships

      Generate Customer Loyalty

      Build Rapport by Understanding Your Customers' Styles and Matching Yours 

         to it.

      Make the Customer Feel Valued

What our students say about this course!
"Wonderful workshop.  Insightful.  The instructor is knowledgeable."
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