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Excellent Interpersonal Skills ] Interviewing Skills ] [ Managing Conflict ] Providing Excellent Customer Service ] Projecting a Positive Office and Personal Image ]

 

 

 

 

  COURSE DESCRIPTION

This workshop can be designed and customized to your needs.  When people work together, comflict is bound to occur.  This is a class designed for employees who work with the public and need to handle difficult people.  It will also address the issues employees face when working with one another and conflict arises.  The workshop addresses ways to manage conflict before it infects the workplace.

 

KEY TOPICS

    

    Identify Your Conflict Resolution Style

    Create Win/Win Solutions When Conflict Occurs

    Transform Conflict Into Cooperation

    Understand How Owner Plays A Role In Conflict

    Fighting Fair

    Dealing With Difficult People

    Being A Problem Solver

    Critical Behaviors And Tips

    Effectively Using Language And Phrasing To Manage Conflict.

What our students say about this course!

"Great stuff.  I'm going to use this at home too."

 

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